Before contacting us you may wish to look over our list of frequently asked questions below. These have been compiled to help you with any queries you may have before placing an order with us. If however you do not see an answer to your question below please feel free to get in touch
A little bit about ourselves
We have over 12 years experience in retail sales, and pride ourselves on our professionalism and great customer service. We have sourced the best products to provide a great shopping experience for you.
We welcome any comments, good or bad! We will be happy to help you .
Is shopping with you secure?
Yes it is. We take online security very seriously, and our checkout offers several options for making a payment to us, all of which are 100% secure. We also never store any of your card details (in fact, we never see them!), these are only seen by whichever payment processor you choose to use when placing an order.
The only thing we keep a record of is your order and your name and address, and these details are never shared with any third parties.
How can I place an order with you?
We accept all major credit and debit cards over the phone, alternatively select Bank Transfer for your payment method.
Simply add an item to your shopping basket, select a delivery method from the dropdown list, and then click to pay via Bank Transfer (our preferred payment method). Alternatively call to pay with your card instead.
Once you have placed your order you will receive a confirmation email from us.
Can I place an order over the phone?
Yes we can take payments over the telephone, we are more than happy to help you with the checkout stage if you'd like us to. Just give us a call.
I would like to exchange or refund my order. How can I do this?
For full details on our exchanges and returns policy please see terms and conditions.
Do you offer a corporate service?
Not at the moment unfortunately.
Do you have a loyalty scheme for repeat customers?
Yes we do! We want to thank you for shopping with us by offering you gift depending on the value of any future orders. All you need to do is login as a returning customer after you have placed an order with us for the first time.Every £1, you spend, you will earn 1 point.
What is your current Special Offers?
Our current Special Offers are Freedom 4 pk kitchen towel, it is now £1. Please also check our discounts page
Need some help shopping with us? Our customer service team are standing by to help!
If you need a hand with navigating our site, placing an order, or anything else at all, our friendly customer service team are here to help. Simply call us or leave us a message and we'll get back to you
Can you send cigarettes or alcohol anywhere else than London?
We need to see customers I.D. therefore it is not possible to send these products.
Which products can you send anywhere else than London?
These items are clearly displayed as postable in short description